1. What is our website?
Our website is a French e-commerce website specializing in sweaters and operated from France.
2. Where is your business located?
Our business is located in France.
3. How can I place an order?
You can place an order by selecting sweaters, adding them to your shopping cart, completing checkout, and providing accurate payment and delivery information.
4. What payment methods do you accept?
We accept the following credit cards:
– VISA
– MasterCard
– AMERICAN EXPRESS
– DISCOVER
5. How long does order processing take?
Orders are generally processed within 2-5 business days after payment confirmation.
6. How long does delivery take?
After dispatch, delivery usually takes approximately 10-20 business days for France, 10-20 business days for Europe, and 15-30 business days for other international destinations. Estimates may vary depending on destination and delivery conditions.
Orders are shipped using available transportation services and delivery networks.
7. Can I return my order?
Yes. Customers may request a return within 30 days after receiving their order if the product meets our return requirements.
8. Who pays for return shipping?
Customers are responsible for return shipping costs when the return is caused by personal reasons, including change of mind, incorrect purchase, or no longer needing the product.
We cover return shipping costs for sweater products that are damaged, defective, or incorrect due to our error.
9. When will I receive my refund?
Approved refunds are generally completed within approximately 3 business days after the returned product has been received and inspected.
10. How can I contact customer service?
Customers can contact customer support for assistance with sweater orders, returns, refunds, delivery, or other services through the available customer service channels.