Right of Withdrawal (EU/France)
Customers in the European Union, including France, have the legal right to withdraw from their purchase without giving any reason within 14 days of receiving the goods, in accordance with applicable consumer law. To exercise this right, notify us by email before the 14-day period expires, clearly stating your decision to withdraw. You must return the goods within 14 days of notifying us. The cost of returning the goods is borne by the customer unless stated otherwise. Refunds are made within 14 days of receiving the returned goods, using the original payment method.
1. We aim to provide a satisfactory shopping experience. If you are not satisfied with your sweater purchase, you may request a return within 30 days after receiving your order. This does not affect your statutory rights under applicable consumer law.
2. Return Address:
16 Place des Quinconces, 33000 Bordeaux, France
3. Return Requirements:
– Return requests must be submitted within 30 days from the date of delivery.
– Products may be refused only if they have been handled beyond what is necessary to inspect them, including where such handling causes diminished value to the product.
– Products must be returned with any accessories included with the order.
– Customers must contact us before returning any product.
4. Return Shipping Responsibility:
– Customers are responsible for return shipping costs if the return is caused by personal reasons, including change of mind, incorrect selection, or no longer needing the product.
– We will cover return shipping costs if the sweater product is damaged, defective, or incorrect due to our error.
5. Refund Procedure:
– Once the returned product is received and inspected, we will process the refund.
– Approved refunds will generally be completed within approximately 3 business days.
– Refunds will be issued through the original payment method.
6. Returns sent without prior notification or after the 30-day return period may not be accepted.
7. For return or refund questions, please contact customer support through the available customer service channels.