1. Order Processing Time
Orders placed through our website are prepared and processed within 2-5 business days after payment confirmation.
2. Delivery Time
After dispatch, estimated delivery time is approximately 10-20 business days for France, 10-20 business days for Europe, and 15-30 business days for other international destinations.
Delivery times may vary depending on destination, transportation conditions, customs procedures, and factors beyond our control.
3. Shipping Methods and Carriers
Orders containing sweaters are shipped through available transportation services and delivery networks.
Possible shipping carriers include:
– La Poste
– Colissimo
– Chronopost
– DHL
The selected carrier depends on the destination, package requirements, and delivery conditions.
4. Shipping Responsibility
We are responsible for preparing and shipping orders according to the information provided by customers.
Customers are responsible for providing accurate delivery information.
We are not responsible for delays caused by incorrect addresses, incomplete information, customs processing, or external circumstances.
5. Shipping Costs
Applicable shipping fees will be displayed during checkout before payment is completed.
Customers are responsible for shipping costs shown during the checkout process.
6. Delivery Requirements
Customers should carefully review their shipping information before confirming an order.
Customers should monitor delivery updates and ensure successful receipt of their packages.
7. Contact Information
Customers can contact customer support for assistance regarding sweater shipping, delivery status, order processing, or related inquiries.